If you make the mistake of granting one of these criminals remote access to your computer to “clean it up” you may find that they end up stealing your files, planting malicious code, and even demanding you pay a fee for their bogus service.īritish ISP TalkTalk has decided that the problem of scammers defrauding its customers has become so big that they have blocked usage of TeamViewer from its network. For years scammers have been contacting vulnerable people, pretending to be from their ISP or Microsoft technical support, and offering to clean-up non-existant virus infections. Many in the IT world use software like Team Viewer to do this remote technical support, and help their friends and family out when they find themselves in a PC pickle.īut here’s the problem – bad guys use Team Viewer too. Trust me, it’s a much easier way to fix things – and avoids the need to take a lengthy road-trip to their house. You literally take over control of the mouse and keyboard, and can see what is on your “patient”‘s computer screen. Over the phone you’re trying to get them to say what they can see on their PC screen, and attempting to describe the button they should be clicking on, or the file they need to drag from one folder to another.Ī much easier way to do remote technical support is to use a program that allows you – with permission, of course – to take remote control of the distant PC, and fix it over the internet.
If you have ever had to provide remote technical support to a less-nerdy friend or member of your family, you’ll know just how hard it can be.
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